:root {
  --fundo: #f4f6f8;
  --cartao: #ffffff;
  --texto: #1d2733;
  --suave: #667585;
  --borda: #e2e7ec;
  --marca: #14284b;          /* azul-marinho da logo Ultimatum */
  --marca-escura: #0b1a33;
  --marca-clara: #e9eef6;
  --dourado: #a87d45;        /* dourado da logo */
  --dourado-claro: #f6efe4;
  --perigo: #c2410c;
  --perigo-claro: #fff1e8;
  --alerta: #a16207;
  --alerta-claro: #fef8e1;
  --ok: #15803d;
  --ok-claro: #e9f7ee;
  --lateral: #0b1a33;
  --raio: 10px;
}
* { box-sizing: border-box; }
body { margin: 0; font-family: Inter, system-ui, sans-serif; font-size: 14px; color: var(--texto); background: var(--fundo); }
h1 { font-size: 22px; margin: 0 0 4px; }
h2 { font-size: 16px; margin: 0 0 12px; }
p { margin: 0 0 10px; }
a { color: var(--marca); }
.escondido { display: none !important; }
.suave { color: var(--suave); }
.pequeno { font-size: 12px; }

/* ── Estrutura ── */
.layout { display: flex; min-height: 100vh; }
.lateral { width: 220px; background: var(--lateral); color: #cfd8e3; padding: 18px 12px; flex-shrink: 0; display: flex; flex-direction: column; }
.lateral .logo { color: #fff; font-weight: 700; font-size: 15px; padding: 0 10px 18px; text-align: center; letter-spacing: .08em; }
.lateral .logo img { display: block; width: 92px; height: 92px; margin: 0 auto 10px; border-radius: 50%; }
.lateral .logo small { display: block; color: var(--dourado); font-weight: 500; font-size: 11px; margin-top: 2px; letter-spacing: .04em; }
.lateral a { display: flex; justify-content: space-between; align-items: center; color: #cfd8e3; text-decoration: none; padding: 9px 10px; border-radius: 8px; margin-bottom: 2px; }
.lateral a:hover { background: #172b4d; }
.lateral a.ativo { background: #1c3563; color: #fff; box-shadow: inset 3px 0 0 var(--dourado); }
.lateral .rodape { margin-top: auto; padding: 10px; font-size: 12px; color: #8fa1b3; }
.lateral .rodape button { margin-top: 8px; }
.selo { background: var(--dourado); color: #fff; border-radius: 99px; font-size: 11px; padding: 1px 7px; font-weight: 600; }
.principal { flex: 1; padding: 24px 28px; min-width: 0; }
.topo { display: flex; justify-content: space-between; align-items: flex-start; gap: 12px; margin-bottom: 18px; flex-wrap: wrap; }
.barra-celular { display: none; }

/* ── Componentes ── */
.cartao { background: var(--cartao); border: 1px solid var(--borda); border-radius: var(--raio); padding: 18px; margin-bottom: 16px; }
.grade { display: grid; grid-template-columns: repeat(auto-fit, minmax(190px, 1fr)); gap: 14px; margin-bottom: 16px; }
.numero { background: var(--cartao); border: 1px solid var(--borda); border-radius: var(--raio); padding: 16px; }
.numero .rotulo { color: var(--suave); font-size: 12px; text-transform: uppercase; letter-spacing: .04em; }
.numero .valor { font-size: 26px; font-weight: 700; margin-top: 6px; }
.numero .detalhe { color: var(--suave); font-size: 12px; margin-top: 4px; }

button, .botao { font: inherit; font-weight: 600; border: 1px solid var(--borda); background: #fff; color: var(--texto); border-radius: 8px; padding: 8px 14px; cursor: pointer; white-space: nowrap; }
button:hover { background: #f1f4f7; }
button.primario { background: var(--marca); border-color: var(--marca); color: #fff; }
button.primario:hover { background: var(--marca-escura); }
button.perigo { color: var(--perigo); }
button.pequeno { padding: 4px 10px; font-size: 12px; }
button:disabled { opacity: .5; cursor: default; }
.botoes { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }

label { display: block; font-weight: 500; margin-bottom: 4px; }
input, select, textarea { font: inherit; width: 100%; padding: 8px 10px; border: 1px solid var(--borda); border-radius: 8px; background: #fff; color: var(--texto); }
input:focus, select:focus, textarea:focus { outline: 2px solid var(--marca-clara); border-color: var(--marca); }
textarea { resize: vertical; min-height: 110px; line-height: 1.45; }
input[type=checkbox] { width: auto; }
.campo { margin-bottom: 12px; }
.campos { display: grid; grid-template-columns: repeat(auto-fit, minmax(160px, 1fr)); gap: 12px; }
.marcar { display: inline-flex; align-items: center; gap: 6px; font-weight: 400; margin-right: 14px; }
.filtros { display: flex; gap: 8px; flex-wrap: wrap; margin-bottom: 12px; }
.filtros > * { width: auto; min-width: 160px; }

.tabela-rola { overflow-x: auto; }
table { width: 100%; border-collapse: collapse; }
th { text-align: left; font-size: 12px; color: var(--suave); font-weight: 600; text-transform: uppercase; letter-spacing: .03em; padding: 8px 10px; border-bottom: 1px solid var(--borda); }
td { padding: 10px; border-bottom: 1px solid var(--borda); vertical-align: middle; }
tr:last-child td { border-bottom: none; }
td select { width: auto; padding: 4px 8px; }
.vazio { text-align: center; color: var(--suave); padding: 28px; }

.etiqueta { display: inline-block; padding: 2px 9px; border-radius: 99px; font-size: 12px; font-weight: 600; background: #eef1f4; color: var(--suave); }
.etiqueta.ok { background: var(--ok-claro); color: var(--ok); }
.etiqueta.alerta { background: var(--alerta-claro); color: var(--alerta); }
.etiqueta.perigo { background: var(--perigo-claro); color: var(--perigo); }
.etiqueta.marca { background: var(--marca-clara); color: var(--marca); }

.progresso { height: 8px; background: #eef1f4; border-radius: 99px; overflow: hidden; min-width: 120px; }
.progresso div { height: 100%; background: var(--marca); }

.faixa { padding: 12px 14px; border-radius: 8px; margin-bottom: 16px; }
.faixa.alerta { background: var(--alerta-claro); color: var(--alerta); border: 1px solid #f3e1a5; }
.faixa.info { background: var(--marca-clara); color: var(--marca-escura); border: 1px solid #cdd8ea; }

.variaveis { display: flex; gap: 6px; flex-wrap: wrap; margin: 6px 0 10px; }
.variaveis button { font-weight: 500; font-size: 12px; padding: 3px 8px; background: var(--marca-clara); border-color: #cdd8ea; color: var(--marca-escura); }
.variacao { position: relative; margin-bottom: 10px; }
.variacao .remover { position: absolute; top: 6px; right: 6px; }
.balao { background: #dcf8c6; border-radius: 10px 10px 2px 10px; padding: 10px 12px; white-space: pre-wrap; max-width: 420px; margin-bottom: 10px; box-shadow: 0 1px 1px rgba(0,0,0,.08); }
.balao.entrada { background: #fff; border-radius: 10px 10px 10px 2px; border: 1px solid var(--borda); }
.balao .hora { display: block; text-align: right; font-size: 11px; color: var(--suave); margin-top: 4px; }

/* ── Respostas ── */
.conversas { display: grid; grid-template-columns: 320px 1fr; gap: 16px; }
.lista-conversas { max-height: 70vh; overflow-y: auto; padding: 0; }
.item-conversa { padding: 12px 14px; border-bottom: 1px solid var(--borda); cursor: pointer; }
.item-conversa:hover, .item-conversa.ativo { background: var(--marca-clara); }
.item-conversa .nome { font-weight: 600; display: flex; justify-content: space-between; gap: 8px; }
.item-conversa .previa { color: var(--suave); font-size: 13px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.chat { max-height: 50vh; overflow-y: auto; background: #efeae2; border-radius: 8px; padding: 14px; display: flex; flex-direction: column; }
.chat .balao { align-self: flex-end; }
.chat .balao.entrada { align-self: flex-start; }

/* ── Login ── */
.login { min-height: 100vh; display: grid; place-items: center; padding: 16px; }
.login .cartao { width: 100%; max-width: 380px; padding: 28px; border-top: 4px solid var(--dourado); }
.login .logo-login { display: block; width: 150px; height: 150px; margin: 0 auto 12px; }
.login h1 { text-align: center; }
.login .cartao > p { text-align: center; }

/* ── Modal e aviso ── */
.modal { position: fixed; inset: 0; background: rgba(15, 23, 32, .5); display: flex; align-items: flex-start; justify-content: center; padding: 40px 16px; overflow-y: auto; z-index: 20; }
.modal-caixa { background: #fff; border-radius: 12px; padding: 22px; width: 100%; max-width: 760px; }
.aviso { position: fixed; bottom: 20px; left: 50%; transform: translateX(-50%); background: var(--lateral); color: #fff; padding: 10px 18px; border-radius: 8px; z-index: 30; max-width: 90vw; }
.aviso.erro { background: var(--perigo); }
.qr { display: block; width: 260px; height: 260px; margin: 12px 0; border: 1px solid var(--borda); border-radius: 8px; }

/* ── Celular ── */
@media (max-width: 768px) {
  .layout { flex-direction: column; }
  .barra-celular { display: flex; align-items: center; gap: 12px; background: var(--lateral); color: #fff; padding: 12px 16px; font-weight: 700; }
  .barra-celular img { width: 30px; height: 30px; border-radius: 50%; }
  .barra-celular button { background: transparent; color: #fff; border-color: #2c3e50; }
  .lateral { position: fixed; inset: 0 auto 0 0; z-index: 15; transform: translateX(-100%); transition: transform .2s; }
  .lateral.aberta { transform: none; box-shadow: 0 0 0 100vmax rgba(0,0,0,.4); }
  .principal { padding: 16px; }
  .conversas { grid-template-columns: 1fr; }
  .filtros > * { flex: 1 1 100%; }
}

/* ── Atendimento ── */
.principal.cheia { padding: 0; }
.atend { display: grid; grid-template-columns: 310px 1fr 290px; height: 100vh; background: var(--cartao); }
.atend-lista { border-right: 1px solid var(--borda); display: flex; flex-direction: column; min-height: 0; }
.atend-lista .cabeca { padding: 14px; border-bottom: 1px solid var(--borda); }
.atend-lista .cabeca h1 { font-size: 18px; margin-bottom: 10px; }
.abas { display: flex; gap: 4px; margin-bottom: 10px; }
.abas button { flex: 1; padding: 6px 4px; font-size: 12px; font-weight: 500; }
.abas button.ativo { background: var(--marca); border-color: var(--marca); color: #fff; }
.atend-lista .itens { overflow-y: auto; flex: 1; }
.atend-lista .item-conversa .linha2 { display: flex; justify-content: space-between; gap: 6px; margin-top: 3px; }
.atend-chat { display: flex; flex-direction: column; min-height: 0; min-width: 0; background: #efeae2; }
.atend-chat .cabeca { background: var(--cartao); padding: 10px 16px; border-bottom: 1px solid var(--borda); display: flex; justify-content: space-between; align-items: center; gap: 10px; flex-wrap: wrap; }
.atend-chat .cabeca .quem b { font-size: 15px; }
.atend-chat .cabeca select { width: auto; padding: 5px 8px; font-size: 12px; }
.atend-chat .mensagens { flex: 1; overflow-y: auto; padding: 16px 6%; display: flex; flex-direction: column; }
.atend-chat .mensagens .balao { align-self: flex-end; max-width: 75%; }
.atend-chat .mensagens .balao.entrada { align-self: flex-start; }
.balao .autor { display: block; font-size: 11px; font-weight: 600; color: var(--marca-escura); margin-bottom: 2px; }
.balao img { max-width: 260px; max-height: 260px; border-radius: 6px; display: block; cursor: pointer; }
.balao audio { max-width: 260px; }
.balao .anexo { display: inline-flex; align-items: center; gap: 6px; background: rgba(0,0,0,.05); border: none; border-radius: 6px; padding: 8px 10px; font-weight: 500; }
.dia { align-self: center; background: #e1f2fb; color: #3b5568; font-size: 12px; padding: 3px 10px; border-radius: 6px; margin: 8px 0; }
.compositor { background: #f0f2f5; padding: 10px 14px; display: flex; gap: 8px; align-items: flex-end; position: relative; }
.compositor textarea { min-height: 42px; max-height: 160px; resize: none; border-radius: 20px; padding: 10px 14px; }
.compositor button { border-radius: 50%; width: 42px; height: 42px; padding: 0; flex-shrink: 0; font-size: 17px; }
.compositor button.primario { font-size: 15px; }
.anexo-escolhido { background: #f0f2f5; padding: 8px 14px 0; font-size: 13px; }
.rapidas { position: absolute; bottom: 60px; left: 14px; background: #fff; border: 1px solid var(--borda); border-radius: 10px; box-shadow: 0 6px 24px rgba(0,0,0,.12); width: min(380px, 90%); max-height: 300px; overflow-y: auto; z-index: 5; }
.rapidas div { padding: 10px 12px; border-bottom: 1px solid var(--borda); cursor: pointer; }
.rapidas div:hover { background: var(--marca-clara); }
.rapidas div small { display: block; color: var(--suave); white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.atend-info { border-left: 1px solid var(--borda); padding: 16px; overflow-y: auto; }
.divida { border: 1px solid var(--borda); border-radius: 8px; padding: 12px; margin-bottom: 10px; }
.divida .valor { font-size: 18px; font-weight: 700; margin: 4px 0; }
.divida select { margin-top: 8px; }
.vazio-chat { margin: auto; text-align: center; color: var(--suave); }
.voltar, .so-estreito { display: none; }

@media (max-width: 1100px) {
  .atend { grid-template-columns: 280px 1fr; }
  .atend-info { display: none; }
  .so-estreito { display: inline-block; }
  .atend-info.aberta { display: block; position: fixed; inset: 0 0 0 auto; width: min(320px, 90vw); background: #fff; z-index: 12; box-shadow: -4px 0 20px rgba(0,0,0,.15); }
}
@media (max-width: 768px) {
  .atend { grid-template-columns: 1fr; height: calc(100vh - 52px); }
  .atend.com-conversa .atend-lista { display: none; }
  .atend:not(.com-conversa) .atend-chat { display: none; }
  .voltar { display: inline-block; }
  .atend-chat .mensagens { padding: 12px; }
}

/* ── Régua ── */
.linha-tempo { display: flex; gap: 14px; overflow-x: auto; padding-bottom: 6px; }
.linha-tempo .etapa { flex: 0 0 230px; }
.linha-tempo .bolinha { display: inline-block; background: var(--dourado); color: #fff; font-weight: 600; font-size: 12px; border-radius: 99px; padding: 3px 10px; margin-bottom: 8px; }
.linha-tempo .balao { font-size: 13px; max-height: 150px; overflow: hidden; margin-bottom: 4px; }